A national research and advisory institute on information technology policies
and best practices in state and local government
Reports and Papers
Workforce Performance Revisited: Making the Most of Your Time, Talents and Team
For many agencies, the cost of a full- and part-time employees is their largest single budgetary line item. We have come to think of our workforce as a fixed asset -- slowly changing, uniform, and largely the same today as it was yesterday. But what if we could connect manager and employees in a more meaningful way and achieve higher levels of productivy and employee satisfaction all while saving money?-
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Government Finance Officers Association Releases Publication on IT Budgeting
The Government Finance Officers Association (GFOA) has released a new book, titled IT Budgeting and Decision Making: Maximizing Your Government’s Technology Investments. -
Running Clean and Lean: The New Disciplines of Ethics, Performance and Public Accountability through Case Management
One key to successful leadership is promoting an ethical and accountable culture. This “ethical leadership” requires open and accessible communications, which calls for access to information, and monitoring and reporting events in a systematic way. Case management is the answer. Though once synonymous only with social services or the law department, the automated work flow at the core of advanced case management systems is now coupled with helpline services and an organization’s ethics standards to identify issues, assist with analysis, investigate events, follow up internally and externally, track trends, and report to the public and officials.
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Clouds Rolling In: The Forecast Calls for Increased Agility, Stability and Performance as Cloud Computing Comes to State and Local Government
Cloud computing models can work in the public sector if done right — but there is no one-size-fits-all approach. Over time, the options and approaches have been expanded to several hybrid models that deliver some services via a cloud while still maintaining certain software inside of an existing environment. For more information about cloud computing, and to hear about the Ohio Department of Transportation’s experience with cloud computing, visit the archived Webinar titled, "Cloud Computing Bringing Cost Effective Pragmatic Change to the Public Sector."
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ITS Congestion Challenge
The ITS Congestion Challenge is a global competition to identify the best and most creative ideas to effectively reduce congestion and its impacts on the economy, environment, and quality of life. -
Resolving Identity: The Importance of Who's Who and the Search for the Perfect Engine
Knowing a person’s true identity is key to having a proper homeland security strategy. As one intelligence analyst employed by the National Security Agency (NSA) noted, “We need to be able to do that quickly and with accuracy. Our security network is really based on the efficiency of that exchange, with the potential for unforgiveable consequences if we get it wrong.”
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Renovation Nation: Improving Government Service Delivery in Smart and Sustainable Ways
Everything we need to know about making government service delivery better, particularly during tough economic times, we can learn from home improvement television. -
No Time to Waste: Tools to Help Manage During Tough Times
The economic crisis is exerting tremendous pressure on state and local governments.
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