Reports and Papers

Workforce Performance Revisited: Making the Most of Your Time, Talents and Team

For many agencies, the cost of a full- and part-time employees is their largest single budgetary line item. We have come to think of our workforce as a fixed asset -- slowly changing, uniform, and largely the same today as it was yesterday. But what if we could connect manager and employees in a more meaningful way and achieve higher levels of productivy and employee satisfaction all while saving money?

  • Keeping People Safe: How Integrated Security Networks are Making Communities Safer

    Threats to personal safety and security, such as hurricanes, tornadoes, shooting sprees or terrorist activities, can have a disastrous impact. Communication during and after these threats is critical.

  • The Tide of Change Facing Social Service Delivery

    More than ever before the realities of change are causing both policymakers and program administrators to ask what service delivery might look like if social services were restructured.

  • Real Life. Live.

    Real life has become complicated again. The country has begun to work through a systemic credit crisis that is changing the way things work on Wall Street and Main Street - and under the capitol domes of government.

  • UC4SLG: Imagine the Impossible

    Unified Communications (UC) is not about any single technology. It is not even about bringing together formerly discrete technologies and business processes to help people connect, communicate and collaborate.

  • Performance Matters

    Toward Transparent, Accountable and Effective Delivery of Public Services

  • Important Enough To Be Historic

    This white paper examines considering the future of online tax filing in the United States and United Kingdom.

  • Staking IT's Ground in the Funding Challenges Ahead

    This paper examines the key characteristics and challenges of the current environment, addresses perennial questions about the authority to act differently, and details how once novel or alternative funding approaches have become proven parts of the mainstream.

  • No Time for a Punch Clock: Managing the People Who do the Public's Business

    The time has come for organizations to put away the historical prejudices and misconceptions about how employee work records are kept and used, and understand that all employees can benefit from management systems that are designed to meet their needs and accurately reflect their contributions.

  • Globally Sustainable Ideas for Public Sector Technology Departments

    There may be no single, simple answer to the complex issue of climate change. Yet there are simple steps that the public sector IT community can take in responding to renewed concerns about environmental sustainability while institutionalizing greater efficiencies into its operations.

  • Open Source in Justice and Public Safety

    Collaboration across the criminal justice and public safety networks is essential given the heightened state of security worldwide.