Reports and Papers

Workforce Performance Revisited: Making the Most of Your Time, Talents and Team

For many agencies, the cost of a full- and part-time employees is their largest single budgetary line item. We have come to think of our workforce as a fixed asset -- slowly changing, uniform, and largely the same today as it was yesterday. But what if we could connect manager and employees in a more meaningful way and achieve higher levels of productivy and employee satisfaction all while saving money?

  • This Old Portal: Good Bones, Great Possibilities

    "It's got good bones but the years have caught up with it. There's a lot to work with here, so let's get started." Such is the commentary that begins each episode of the popular long-running public television series "This Old House." Much the same could be said of public sector portals, many of them developed a decade ago at the beginning of the e-government (or government improvement) movement.

  • Identity and Access Management (IAM): Coming of Age

    In order to do the public's business and trustworthy transactions of all shapes and sizes, governments need to know the answer to a central question: "Who are you?"

  • Out of the Cubicle and into the Field: Mobility Matters in Extending Public Service Delivery

    Dilbert is dead. The age of civil servants in fabric-covered cubicles is over. It is over because the public expects services to be delivered where and when they want them, anywhere at any time.

  • Service-oriented Architecture: Simple, open and affordable, SOA's inherent flexibility helps government automate and collaborate

    In order to respond more quickly to ever-changing business needs, share information more efficiently and securely, deliver services to citizens more effectively and strengthen intergovernmental interoperability, governments need to redefine their architecture strategies and build an enterprise architecture that refashions applications as services.

  • Meet Up and Mash-Up: New Models of Collaboration Rooted in Old School American Values

    This new mashed-up sense of place adds up to a new world of collaboration - even among those who have never met - where government does what it is uniquely able to do and others do the rest. It is the common sense approach in a complex country with 300 million residents.

  • For the Record

    Having celebrated the first 40 years of open government and open records in 2007, it is appropriate to commemorate the ending of the paper era and the turning of a page - or, more appropriately, the elimination of the paper artifact as the record of record.

  • Living in a Wireless World

    To understand the drivers behind municipal wireless, it is useful to begin by recognizing the social and economic benefits that can be realized when local governments meet their residents where and how they live.

  • NEXT MOVE FOR GOVERNMENT NETWORKS: CONVERGENCE

    To provide the public with more services while spending less of the taxpayer's money is an old and ongoing conundrum for government that has spawned some creative and dramatic solutions.

  • Simple.gov

    The future is simple. Not simplistic or simple-minded but sophisticated, elegant and straightforward. Simple.gov is doing for government what the iPod has done for personal music devices. And its time has come because it is the best way forward during a time of unprecedented change.

  • ENGAGE: Creating e-Government that Supports Commerce, Collaboration, Community and Commonwealth

    This white paper is all about the "e" - where it has been, where it is now, and where it is going. Even as the prefix "e" is falling away in the language used to talk about government modernization, the underlying technologies and practices introduced with e-government a decade ago are now deeply embedded in the way the public's business gets done.