The Digital States Survey, conducted biannually in even years, is a comprehensive study that examines best practices, policies and progress made by state governments in their use of digital technologies to better serve their citizens and streamline operations. The survey is conducted approximately April - June (2010, 2012, etc.) The awards are presented during the National Association of State CIOs (NASCIO) annual conference in September. (For the website competition itself, please see the Best of the Web Awards Program.)
In its comprehensive 2010 Digital States Survey, e.Republic’s Center for Digital Government evaluated the digital technology practices of all 50 states. Grades were given based on quantifiable results in better serving citizens and streamlining operations. Four states received A grades, with Michigan and Utah receiving an A and Pennsylvania and Virginia receiving an A-.
The survey evaluated states across eight broad categories, covering such areas as adaptive leadership and innovation; citizen engagement and open government; and administration and human resource management. Those states which received high marks demonstrated results across all categories.
Cathilea Robinett, executive vice president of the Center for Digital Government said, “The results of the Digital States Survey show what happens when states take technology seriously – you can deliver services, you can reduce costs and you can cope with budget cuts. The survey shows that many states are doing just that, and many others are doing the hard work of getting to that point. Most states are working harder and smarter, producing real results and providing value to the public.”
The Center thanks Accenture, EMC, Microsoft, NIC, SAS and Verizon for underwriting the survey and for their support of states nationwide.
2010 Digital States Survey Grades
A Michigan and Utah
A- Pennsylvania and Virginia
B+ California, Colorado, Kentucky, Minnesota, Missouri, New York, Oregon, South Dakota, and Tennessee
B Arizona, Arkansas, Illinois, Kansas, Louisiana, Maryland, Massachusetts, Mississippi, North Dakota, Texas and West Virginia
B- Connecticut, Delaware, Florida, Georgia, Hawaii, Nebraska, New Mexico, Ohio and Washington
C+ Alaska, Iowa, Maine, Montana, Nevada, New Jersey, North Carolina, Rhode Island, Vermont, and Wisconsin
C Alabama, New Hampshire, Oklahoma, and Wyoming
C- Idaho, Indiana, and South Carolina
Interactive Map of Digital States
Click the map below to visit our comprehensive and interactive survey results at www.govtech.com/50statereportcard
Category Award Winners
In addition to every state’s individual grade, winners were chosen in each of the eight categories judged. Those winners are:
1st - Georgia
2nd - California
3rd – Maryland
4th – Michigan
5th – Colorado
2nd California and Pennsylvania
3rd Illinois and New York
5th North Dakota
Health and Human Services
Commerce, Labor and Tax
3rd New York and South Dakota
Finance and Administration
3rd New York
Energy and Transportation
2nd Utah and Michigan
3rd New York
4th Colorado and New York
Digital States Survey Grades Criteria:
Trending sharply up. Demonstrated results across all categories. Modernization used to realize operational efficiencies and strategic priorities under nimble leaders. Evidence of meaningful collaboration. Performance measures and metrics widely adopted. Cuts tend to be made strategically.
Trending up. Demonstrated results in many categories. Leadership using modernization to change entrenched practices to prepare for more sustainable operations. Incentives for collaboration in place. Measures used in key areas. Cuts tend to be made across the board.
Trending stable. Demonstrated results in some categories. Modernization used to realize operational efficiencies. Includes those states that had launched reforms but where results had not been fully harvested. Organizational constraints limit collaboration. Measures uneven. Cuts constrained progress.
Trending down. Results in at least one category. Modernization tended to be siloed and limited. Little evidence of collaboration. Few measures . Cuts threaten operational viability.
Trending sharply down. Inertia considerable. Negligible results. Aging systems destabilizing operations and increasing costs. No evidence of collaboration. No measures in place. Cuts cited for stopping any progress.
About the Center for Digital Government
The Center for Digital Government is a government research and advisory institute on information technology policies and best practices in state and local government.
The Center is a division of eRepublic, a national publishing, event and research company focused on smart media for public sector innovation.
Deloitte has provided services to government clients for more than 45 years. Our teams take an intense industry focus working with government leaders to solve their toughest challenges through applied innovation – backed by a network of dedicated resources, deep strategic alliances, and full-spectrum delivery across strategy, implementation, management and operations. Visit Deloitte at www.deloitte.com
Achieving tomorrow's innovation and advancement starts with the storage, security and information management solutions EMC offers today. Solutions that will help you solve your most pressing challenges — and prepare you for whatever comes next. Follow EMC at www.govtech.com/emc.
Microsoft provides technology that helps government serve citizens -- any time, any place and on any device.By leveraging existing systems, agencies can easily connect applications; increasing productivity and cost savings.Visit Microsoft online at www.microsoft.com/SLG.
NIC is the leading provider of government websites, online services, and secure payment processing solutions. Our innovative eGovernment services reduce costs for government agencies and constituents. NIC supports more than 3,000 federal, state, and local agencies that serve 98 million people in the United States. Visit NIC online at www.nicusa.com
Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. Visit Symantec online at www.symantec.com